AccountId: 011433970860
ContactId: 72bab330-f9a7-4bc2-be6f-828800dcf8c8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 219580 ms
Total Talk Time (AGENT): 107554 ms
Total Talk Time (CUSTOMER): 106897 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/72bab330-f9a7-4bc2-be6f-828800dcf8c8_20250408T14:44_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] But graciaporapelelela con quince augusto.
[CUSTOMER][NEUTRAL] Olasi one of Diami Nobre Diana one of Diaz.
[AGENT][NEGATIVE] come on.
[CUSTOMER][NEUTRAL] [PII] just yando porciente just yando de los pitar baptistasciente er era confirms the verifica here pacientesa activvo con la polisa lalehibilia.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Let's see that conformacion that the numeral telephone and calamaa.
[CUSTOMER][NEUTRAL] Go you.
[CUSTOMER][NEUTRAL] Mhm. Yeah, I got your face.
[CUSTOMER][NEUTRAL] [PII] [PII] [PII] [PII].
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Yeah yeah and [PII].
[CUSTOMER][NEUTRAL] Si esto akitengo ques dose quince.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] M de mama L Lima, [PII].
[CUSTOMER][NEGATIVE] No, so this alcorreto.
[AGENT][NEUTRAL] nombre la.
[CUSTOMER][NEUTRAL] [PII] [PII] [PII] [PII] [PII] tentauno.
[AGENT][NEUTRAL] OK, gracia, um, the mere [PII], yeah, huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[AGENT][NEUTRAL] OK, see your account one moment please.
[AGENT][NEUTRAL] OK, [PII] contreo, um, from the lia [PII].
[CUSTOMER][NEUTRAL] See?
[CUSTOMER][NEUTRAL] Clarocay um the memo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And number of the policy are $0.
[AGENT][NEUTRAL] Cinco Ocho.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yocho uno dress.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, Cincochochores, OK.
[AGENT][NEUTRAL] And see the facial effectivida is enerrono delventicinco est activanneo momentos o juseuro secondario supplementarioal primario.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Its acto seconda.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Supplementario is a cienial one out of pocket oral maximo que que que pueda gaar nose.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Cittino maximo and the hemelalo beneficio no guarantee the pas and verification the covertura um Diana uh ella can that the outpatient ambulaio is the tremildolares um oh estas tremilla de dia escordia.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm, mhm.
[CUSTOMER][NEUTRAL] Mm, per day, OK, Portillagatado Algo there or no a castadona.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Whenjuna candiario nonea cana and Juan maximo mhm.
[CUSTOMER][NEUTRAL] A
[CUSTOMER][POSITIVE] Uh, oh, OK. So treadmillorilla. OK, perfect.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] List of perfect sara and active. OK, [PII] tayama.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No tenemo norenciapo I mean nombrela fade.
[CUSTOMER][MIXED] Perfect, no recoms.
[AGENT][NEUTRAL] Sol S A O L I Miao mL.
[CUSTOMER][NEUTRAL] OK, so.
[CUSTOMER][POSITIVE] OK, so perfect. The muchas gracias muya [PII] is there.
[AGENT][NEUTRAL] Then gracia.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No esratodo mua mucha gracias [PII] bueno que gracias.
[AGENT][NEUTRAL] No, I'm now you are a man, uh bye bye.