AccountId: 011433970860
ContactId: 72a48655-af77-470a-a998-06b35cb3faef
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 61270 ms
Total Talk Time (AGENT): 9083 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/72a48655-af77-470a-a998-06b35cb3faef_20250604T15:21_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] This is [PII] with APL.
[AGENT][NEUTRAL] Is someone there?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Is anyone there?