AccountId: 011433970860
ContactId: 72493371-41d7-4dbd-8002-3b56e578b163
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 273540 ms
Total Talk Time (AGENT): 114263 ms
Total Talk Time (CUSTOMER): 128781 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/10/72493371-41d7-4dbd-8002-3b56e578b163_20250310T13:41_UTC.wav
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[AGENT][POSITIVE] Bueno grapes.
[CUSTOMER][NEUTRAL] So D as numberan Acosta.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mira just because my health bank even through is beneficials the lao pasado is to use sanerios the the gap a Pend you you know revita cudo in la cuenta quetenerta er in in el systemma er la pajina you know we alllastanuva yin tanuvas.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Kios for the vasos you know I mean cuenta porque tu moments.
[AGENT][POSITIVE] OK, it is a good one la cuenta and I'm evenformacionguten noiso cambio as topolisa estano.
[CUSTOMER][NEUTRAL] Enos and the banco then for quenos you know er polia.
[AGENT][NEGATIVE] But ta lamente.
[CUSTOMER][NEUTRAL] See like mi cuenta but is it like me in la cuenta.
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] OK, so no [PII]. OK, uh, the pota.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] You pay it one moment.
[AGENT][NEUTRAL] OK, in the verification rec electronico is fashion simento.
[CUSTOMER][NEUTRAL] It achesentos enerroqui de milo escientoses in the face.
[CUSTOMER][NEUTRAL] Like theundemica cintosincuenta you know the simue [PII] resreo Ochoaimioreo [PII] [PII] [PII] or the [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, that.
[AGENT][NEUTRAL] OK, see I can I cambia la polisa was asking some cambia commode the psychepa mas OK the repente can be uh uh persona casa so I can requere unta peros and memo product in novocambio and absolutton to vasela in majeta.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Oh, OK, she gets in the lamina. OK, it's start segura parque this effectiva parts milventi la and to he said and misgudo and and the boy in [PII] we wanna pay it effective to think.
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] No cre prose la feectivida la peso la poliza, um, see.
[CUSTOMER][NEUTRAL] OK, in, in hospital certificate number allow patient numbersmio.
[AGENT][NEUTRAL] it o de lomimonacabilamitata is a castle different a castle andiamosuna ono momentouevalamiformacionofe effectivida and then it went.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, in embargo to be it's like.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Please see laro soloquesillami my inform OK moment it.
[CUSTOMER][NEUTRAL] OK, in Porto Perona Lainjo primirelaita quetines.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK let me.
[AGENT][NEUTRAL] OK, Lito jamb actually in prime and I'm biar in normamentetaescinia laborales of the other head, OK.
[CUSTOMER][NEUTRAL] OK, OK. OK, Tesco.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Then.
[CUSTOMER][NEUTRAL] No, in a, in a ramas with gras.
[AGENT][NEUTRAL] Mm then the gray.
[CUSTOMER][POSITIVE] Good as it's a little windy.
[AGENT][NEUTRAL] [PII].