AccountId: 011433970860
ContactId: 71eb3556-3579-4dbb-a7ea-c3659d003244
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10020 ms
Total Talk Time (AGENT): 5200 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/71eb3556-3579-4dbb-a7ea-c3659d003244_20250213T21:04_UTC.wav
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[AGENT][NEUTRAL] Calling APL, this is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?