AccountId: 011433970860
ContactId: 71e2e0dd-c5ef-42ef-a841-1cc58927a7cb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 347739 ms
Total Talk Time (AGENT): 191647 ms
Total Talk Time (CUSTOMER): 106432 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/71e2e0dd-c5ef-42ef-a841-1cc58927a7cb_20250521T15:28_UTC.wav
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[AGENT][NEUTRAL] When the grapes.
[CUSTOMER][NEUTRAL] They one of the Rosa lacerda.
[AGENT][POSITIVE] I'm gonna buy you that the other you know so.
[CUSTOMER][NEUTRAL] See me forat don't the poo era teal dentist on the tasa quetengo.
[AGENT][NEUTRAL] Well theysekeleista loa no not the morning poliaculista or the vi um num the polia no sotros.
[CUSTOMER][NEUTRAL] I mean, at the polia Ita teladoesiete zero siete dos.
[AGENT][NEUTRAL] Um, and numero maslaguito capresero condijitos.
[CUSTOMER][NEUTRAL] Oh, pero, pero, pero it's a whole group of it's crodos.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] The Crodo says those cinco cuatro trees.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, gracia email and number of telephone and cakela jamasela nea.
[CUSTOMER][NEUTRAL] So you love it?
[CUSTOMER][NEUTRAL] What's your resocho a quatrona says.
[AGENT][POSITIVE] Good yes.
[AGENT][NEUTRAL] OK, in a verific um sofa [PII] directionico reelectron.
[CUSTOMER][NEUTRAL] Rosa and do the resarova gmail puntocom [PII] I says.
[AGENT][POSITIVE] OK, perfect. What else, yes.
[AGENT][NEUTRAL] OK, let's see, no address nemola no telemola de la devi no mementevacer con croque superior vision and one numeral telephoneno de olepo in that no teno mass informacion ok.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] See porquendo uh intro can appli I mean la de la de vision mia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, no, not polia nomoseseservio division para solamente.
[CUSTOMER][NEGATIVE] And losing stomach. I'll get on the problem.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, um, the, the loquesental, uh, sineesita on buccado toreoaria loqueueeres iranscapajina.
[AGENT][NEUTRAL] And I am a public Puntocoms.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Quando yeah, I'm a public phonecom T is the.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Irasta la parte devajo de de hapajina Ivaparer un este una lupa.
[AGENT][NEUTRAL] Judiente ella lupa Lease click yeah but it it says search dental providers I levaser click if uponero depota.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ah perfectois no Napoleon intranime sorado pero ok.
[AGENT][NEUTRAL] Mm OK. Mm.
[AGENT][NEUTRAL] Is Solovaya I'm a public punto.
[CUSTOMER][NEUTRAL] You know
[AGENT][NEUTRAL] Mhm. So you got me.
[CUSTOMER][NEUTRAL] I'm a OK.
[AGENT][NEUTRAL] Uh-huh. You may.
[CUSTOMER][NEUTRAL] No, no, but see, no, don't see, but you know my placement. I don't not not listed for for male.
[AGENT][NEGATIVE] No, they're not remunalistacommotalebiar uh lo que pueaser is the mundo puear uno um.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Estee um yeah.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In lo que espanol solo espano solo.
[CUSTOMER][NEUTRAL] I come and mama espanol lobueno.
[AGENT][NEUTRAL] Um, what
[AGENT][NEUTRAL] OK, when a unico came upsecon espanolles is carssu Mohammed, um, questa er menos una meado state and numero es uno nueveincoventiono 00 retres.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK, I'll start telling you that you call me. He said my vision Filipine sports.
[AGENT][NEUTRAL] Uh, and numeral de la Compania division demundo.
[AGENT][NEUTRAL] Yeah yeah.
[CUSTOMER][NEUTRAL] I yeah.
[AGENT][NEUTRAL] OK, superior vision and no matter whonocho sciento cinco seros.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Trejo 00.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Tress oh OK my preunta and dentalistamore.
[AGENT][NEUTRAL] And how much?
[AGENT][NEUTRAL] OK, I can, um, single parent.
[AGENT][NEUTRAL] Yeah, uh, solo tengo una persona maslita.
[AGENT][NEUTRAL] And, and, and sell.
[CUSTOMER][NEUTRAL] On?
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK, no that's OK. Let me say a pores.
[AGENT][NEUTRAL] OK, but I said it can be a sage amount of benefits in your card. Do you wanna put that as a no.
[CUSTOMER][NEUTRAL] What for what?
[AGENT][NEUTRAL] OK, and no matter whonochosiento.
[AGENT][NEUTRAL] Quattroieuadrocho sincose.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mucha gra [PII] you are me.
[AGENT][NEUTRAL] Then I apologies [PII].
[CUSTOMER][NEUTRAL] Oh stop being mucha gracias.
[AGENT][NEUTRAL] Then now they went there.
[CUSTOMER][NEUTRAL] I do.
[AGENT][NEUTRAL] Yeah, yeah.