AccountId: 011433970860
ContactId: 719a45ca-e68c-44cc-9206-fbef4f412315
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19760 ms
Total Talk Time (AGENT): 12498 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/719a45ca-e68c-44cc-9206-fbef4f412315_20250313T22:50_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?