AccountId: 011433970860
ContactId: 716867a7-2f7a-423f-b2a2-cf7c729d3480
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 336540 ms
Total Talk Time (AGENT): 123945 ms
Total Talk Time (CUSTOMER): 107916 ms
Interruptions: 1
Overall Sentiment: AGENT=1.3, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/716867a7-2f7a-423f-b2a2-cf7c729d3480_20250325T20:29_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] When I tell [PII] my number is [PII].
[AGENT][POSITIVE] We're gonna start this robes.
[CUSTOMER][NEUTRAL] Eyes.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Don't the uh lama mia posts.
[CUSTOMER][NEUTRAL] Ololaios.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] T.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] See, uh, Joma of laboratorios.
[CUSTOMER][NEUTRAL] Or the or the all laboratories.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] LD
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Like do you know SMS?
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] He resultadola.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] In the end.
[CUSTOMER][NEUTRAL] processing el pago.
[AGENT][NEUTRAL] the locals.
[CUSTOMER][NEUTRAL] OK, they have a goal.
[CUSTOMER][NEUTRAL] OK, yes, erodosincote.
[CUSTOMER][NEUTRAL] Ferrocincosinconval.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Perdijo serodos cincoiete.
[AGENT][NEUTRAL] Saraoin Conway.
[CUSTOMER][NEUTRAL] Cerrocin sin.
[AGENT][NEUTRAL] Osins.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I'm saying.
[AGENT][POSITIVE] OK, I give the police the accident perfect.
[AGENT][NEUTRAL] Oliverospoor cono o.
[CUSTOMER][NEUTRAL] Nasim Maoventitres in [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Maybe resume which taretaos southwest cientos in when I do have a need that you.
[CUSTOMER][NEUTRAL] [PII] res resoveres in the the telephone tresero [PII] donue choserosin.
[AGENT][NEUTRAL] electronic.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][POSITIVE] Excellent and which is confirm youse gonna pay.
[AGENT][POSITIVE] Perfect.liveros and the bombs and quinos a um.
[AGENT][NEUTRAL] Eervi revidos employ a coos the diagnosticos semios and it and biencio de el formulario deepainacu and access so anesttrosit linease uh reclamoe.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] See, uh, the mosa.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEGATIVE] Noneel receive a mobile.
[AGENT][NEUTRAL] I guess Madero.
[CUSTOMER][NEUTRAL] Sole Mandelos logo.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] And you.
[CUSTOMER][NEUTRAL] Penittaloo go.
[AGENT][NEUTRAL] No, sir, is uh information that I have include the information on delivering that on and it'll.
[AGENT][NEUTRAL] solos.
[CUSTOMER][NEUTRAL] Per.
[CUSTOMER][NEUTRAL] Lopeli.
[AGENT][NEUTRAL] And then
[AGENT][NEUTRAL] One of the la mimo for commoan solos remoter roe and olives.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Coo coo Sanchorapajinda los los escaiadolos uh leja manafo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, no, no, no lofa numeral telephone siete reinue cuadro in the dress.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Excellent. I wanna see is for.
[CUSTOMER][NEUTRAL] Ok, and they say yoloreultai.
[CUSTOMER][NEUTRAL] So the way that it does.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] I gonna drop.
[CUSTOMER][NEUTRAL] Sure, OK, and I said.
[CUSTOMER][NEGATIVE] No no [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] I see well.
[CUSTOMER][NEUTRAL] So