AccountId: 011433970860
ContactId: 712a9bb5-e975-4d8f-aa58-1a6e91bbe40e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34770 ms
Total Talk Time (AGENT): 4141 ms
Total Talk Time (CUSTOMER): 17179 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/712a9bb5-e975-4d8f-aa58-1a6e91bbe40e_20250505T19:41_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], my name is [PII], and I, I have a claim in with APL right now for a disability claim.
[CUSTOMER][NEUTRAL] And I needed to give you guys a heads up or maybe add some documentation to my claim.
[CUSTOMER][NEUTRAL] Hello?