AccountId: 011433970860
ContactId: 70ba7cb4-7089-4360-aaa5-f9135c3a5650
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30000 ms
Total Talk Time (AGENT): 6669 ms
Total Talk Time (CUSTOMER): 21790 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/70ba7cb4-7089-4360-aaa5-f9135c3a5650_20250530T20:39_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Hey [PII], it's uh [PII], heck of a nice guy, APL extraordinaire. How are you today?
[AGENT][POSITIVE] Good. How are you, sir?
[CUSTOMER][NEUTRAL] Good. Hey, is there a way that you can send me these? Heaven for heaven forbid the broker has it or even answers his phone at this time, but I need the renewal letter. Yeah, I know, I, I know they, they would be lost without me. Let me tell you, I need the renewal letter.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Yes.