AccountId: 011433970860
ContactId: 70943954-9dfa-428c-ada4-1dac31f4a4ae
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 345760 ms
Total Talk Time (AGENT): 166493 ms
Total Talk Time (CUSTOMER): 141330 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/70943954-9dfa-428c-ada4-1dac31f4a4ae_20250602T19:37_UTC.wav
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[AGENT][POSITIVE] I want to start this gusto.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][POSITIVE] We're gonna start this and you don't need to come early.
[CUSTOMER][NEUTRAL] Oh, I got get up pre [PII] overrelastenosguza cones era saberque the beneficio de la seguanza quelo quecure.
[AGENT][NEUTRAL] OK, for the pole.
[CUSTOMER][NEUTRAL] Uh, OK, it's $0.
[CUSTOMER][NEUTRAL] The [PII] maybe.
[AGENT][NEUTRAL] on cellosa center.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Trainta say maybe.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] OK, uh, [PII] in me ok, uh, resogenao vista Lago deer no [PII] oareta.
[CUSTOMER][NEUTRAL] In me telephone is cinco the cinco cat.
[AGENT][NEUTRAL] The electronico sociopolia is.
[CUSTOMER][NEUTRAL] immientes de los ente cinco.
[CUSTOMER][NEUTRAL] In no recuerosmicorreo pero it's Gio Martinez.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] It single system and Carlosaodoor vernefis police are in the correct.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] See, see, see.
[AGENT][POSITIVE] Perfect. uh er they will have the ques to solo una verification the cover it as a disclaimer [PII].
[CUSTOMER][NEUTRAL] Let's see.
[AGENT][NEUTRAL] [PII] a hospital laria in the [PII] solamente labrinda beneficios in caso que este and medo inque hospital mastecho CSSC la polialebrinda un beneficio for admission deta dos mildo la resorilla maximo de cuatro diasellao.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] The beneficio porer penindo cuantodius testing resane er se beneficiosel conoido como el confinamiento elerida una covertura deincuenta la resora maximo de cinco diasallao.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] See, oh, OK.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, but no was it on sta esko doctor.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Got it.
[CUSTOMER][NEUTRAL] Edouard.
[AGENT][NEUTRAL] Later.
[CUSTOMER][NEUTRAL] I start for mana dearrio I'm lavererna clinica porqueo quis de la Cruzes orque permisojo and alamodo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Perdue alcasanova va queer de las venalisa PF portre semana.
[AGENT][NEUTRAL] Clarentoses aerospitaliada is a.
[CUSTOMER][NEUTRAL] See a una semana pero yan mi casa yamea the reposo resemana.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] La la polia la poli leva dos mildo la resordia maxima cuatro di salo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] E
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Sincuenta la resor confinamiento pordia maxima cinco diasalano.
[CUSTOMER][POSITIVE] Mm, OK, he likes.
[AGENT][NEUTRAL] Uh, no pharmac segurospiest ingreaque seguro keep unfile moments uh ellamoment.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, OK, I got is this Pago Papi.
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] Oh queeria is los quita lo que que queloqueseria.
[AGENT][NEUTRAL] No no no Nintendo that.
[CUSTOMER][POSITIVE] Oh yeah, I I also el the grandmoes you los quiver.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, Merlelelamacion de la trajeta like a TNA.
[CUSTOMER][NEUTRAL] OK, I'm
[AGENT][NEUTRAL] Al prequeos in car mens la cuentaos.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Ah, oh, OK, I handle it.
[AGENT][NEUTRAL] And caso de loss that no erlootiqueman laments build de tayal.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Controllacy on those services review.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Ah, OK. Ah, OK. Ah, well, the end of this when you stay in the hospital, your rea loyal narcos, OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. Is the other way.
[CUSTOMER][NEUTRAL] And the
[CUSTOMER][NEUTRAL] Uh, it's still but a momento Mua gracia.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] See gracias, uh-huh you want.