AccountId: 011433970860
ContactId: 70811c98-35e2-4c5d-999b-c5db18e342aa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2055320 ms
Total Talk Time (AGENT): 1265481 ms
Total Talk Time (CUSTOMER): 774878 ms
Interruptions: 8
Overall Sentiment: AGENT=-0.2, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/70811c98-35e2-4c5d-999b-c5db18e342aa_20250121T16:39_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We want the conusto.
[CUSTOMER][NEUTRAL] Because I wanna be I mean.
[AGENT][NEUTRAL] We're going the other way.
[CUSTOMER][NEUTRAL] Yeah consulta uh I see and no primeromi had to transport bulancia in man.
[CUSTOMER][NEUTRAL] Uh, you know, circa at the.
[CUSTOMER][NEUTRAL] Its healthcare primario er no er the ser the the lapartado.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and end with no depoliapelas locally searching for.
[AGENT][NEUTRAL] Yes, he's still got the other way.
[CUSTOMER][NEUTRAL] See and no middle seat.
[CUSTOMER][NEUTRAL] See, no policy size is just size.
[CUSTOMER][NEUTRAL] Unres maybe C M L C.
[AGENT][NEUTRAL] on the.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfecto [PII].
[CUSTOMER][POSITIVE] Correct, yeah.
[AGENT][NEUTRAL] And leverme por favor fechasimin to telephone socia.
[CUSTOMER][NEUTRAL] See um
[CUSTOMER][NEUTRAL] If she can simino cincolare una cinco went in [PII].
[AGENT][NEUTRAL] I mention tele senor no.
[CUSTOMER][NEUTRAL] See, she did just say do uno safe qua una resa.
[AGENT][POSITIVE] Perfect. [PII] moles vers el cora electronicodo sequent.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Theo, it's [PII].
[CUSTOMER][POSITIVE] Yeah, get a better.
[CUSTOMER][NEUTRAL] The I again we.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Tacos has an important liquid.
[AGENT][NEGATIVE] No, no super.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Gmail is Yahoo.
[CUSTOMER][NEUTRAL] In
[CUSTOMER][NEUTRAL] It is the whole city yeah.
[CUSTOMER][NEUTRAL] Is [PII] Chuunto.
[AGENT][NEUTRAL] Mugracise no report verification information you want us to say amando devidounde clamo para uno the susijas.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Yeah, I put it on a.
[CUSTOMER][POSITIVE] We have correct.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] Lambulancia?
[CUSTOMER][NEUTRAL] See, now, in the pla planquetengo er no curela part.
[CUSTOMER][NEUTRAL] And and then and then so er poreolo prosi thing uh condo lare iso er I mean in a scalabu.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Matter of fact.
[CUSTOMER][NEUTRAL] I tengao de la buancia tengo er loloradi and the portuna part the leergenia principal in relo deja.
[AGENT][POSITIVE] OK, perfect. Antones parapo tender mejor eosi kubre peronolo kren and sototalida Citta biendejaron una parte applica como de i like a set in and the caso paradosia that's correct.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] No, no, the ambulances, no, uh, Osor can be, uh, online, the Ama and a party United Healthcareer totalla er just in totallabuancia um arovado.
[AGENT][NEUTRAL] Mhm. Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Uh, the decons arovado pueta uh plan uh pagogo zero I been dementimente mega see it's gonna place upon.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Just
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And Tiano um perfectbono um bamosaberte decasol tel la fecha and la cual so we had to go revia assistlabulancia as verificimoso.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See, uh, show it to er it's implemented in er like for the united circa show for que.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] He was a sale uh a lot uh laua county for rescue even porter mela in pero novio de la pele you in that.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] G.
[AGENT][NEUTRAL] Also to see Clara Coola fereciencimeca de la ambuancimos.
[CUSTOMER][NEUTRAL] See a software noviembre uno del ventigura.
[AGENT][NEUTRAL] OK, the premera Noviember over the clamo.
[AGENT][NEUTRAL] No, no perfect arum poco of uh despitos senormorimocommensarconnelecho de lamblancia lambencia es cuviertabajospolisa los ervicios de bueno cuertojosapolisajoa er ports or servicios outpatient or ambulaios um nosesusteconosse cues el beneficio maximo quelerida.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] A la polisa, a contraspecto esoservicios Sinosis in parent delo they were reharlesablosi and queso solamentes una verificacion de la Covertu noso is a disclaimer quela polia es modi.
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Espiendo mulla poleva rata milo chocintosincuentaola desalan persona.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] She oralmiro de so familia receive assist America a cannoliacion condo outpatient ombula espanol and a calapolical beneficioes ma the er un maximo de milking into zolaisal idea.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Colamente is to include yellow servicios and Vencia.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] Uh, tin embargoquesa polite deve de obuo osus principal deve approvao appli carnejorichodon undecile copagoosegurana paraocervios agaos medicalosquesu vija rescio.
[AGENT][NEUTRAL] Aro esque paraqueapele pueda er parte de lamb porquenament novamosoguelorologaocio solamente la parte quez applicada commodedule copago of course in tons and osteoma sine embargo mamositar documentos.
[AGENT][POSITIVE] Comodocomo no uno necessitamosel bill detaado de lamblancia.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] King clues posing clua loss the diagnosticossemientos los coo the diagnosticos noosotros el porque sui had toquerecivilaistencia de la blancia.
[AGENT][NEUTRAL] Is the promiento so viamente losserviciosartantea transportada alos.
[AGENT][NEUTRAL] I commodocomo numerodos necessitamos ecommodigenermente likeslicas the beneficios the susseguro principal united dimensions.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] Ramos like the beneficiary the united the lamblancia.
[AGENT][NEUTRAL] Carrefle el montocommo decilego okosa queen apple pueda prolos beneficial.
[CUSTOMER][NEUTRAL] Ok, uh, reto and poo.
[AGENT][NEGATIVE] no, no, no.
[CUSTOMER][NEUTRAL] The chera teno adiola um
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Lamb Lambulanciaeroradofigura.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Ungato monto deintocin.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] The automatic sale commo for the network.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Eladoladoura queer el teal viliadouea provado.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh theque applica on the the cuento de roque network arovado el papa pago and its cominno que questionjado in majin.
[AGENT][NEUTRAL] No. Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] The non is porlado la bulado deer resa apital.
[CUSTOMER][NEUTRAL] El Monto deliado song quatromil sciento uente cinco el segura de conto of milsino rese I mequera one of er detamente um.
[CUSTOMER][NEUTRAL] I do see let me know it's in the that it's a.
[CUSTOMER][NEUTRAL] Laserreos puesa unae medique tambienvio rosinosaola.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ianelel plan the condoretamente roseaos aloque de loin.
[CUSTOMER][NEUTRAL] I think I'm anything like and then Lydia but I don't.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See, uh, parser is a necess um.
[AGENT][NEUTRAL] Lagarde soo questaliendo el moti al so we had to cerrada er.
[AGENT][NEUTRAL] Talguna fortua, um, Algo for mead.
[CUSTOMER][NEUTRAL] Uh, no, it.
[CUSTOMER][NEUTRAL] No, no, er, polo in aguapartivamosa la primeriancia in elbulanialoqueviola bula portacion, er, me figua claim.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] I are OK in clean clothes.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] A parent toma lucas.
[AGENT][NEGATIVE] Mm, no, no, no, no.
[CUSTOMER][NEUTRAL] No CTCA.
[CUSTOMER][POSITIVE] Let me if you would another a location on the process I absolutely.
[AGENT][NEUTRAL] Claro, um, bueno la mullanciramente loquevaco is in transport. It's a lecho de cojdos we had on the sabayevala detamente alopijino porqueloser m.
[CUSTOMER][NEUTRAL] See you know when you go on.
[CUSTOMER][NEUTRAL] phone call Muarcano salvo.
[AGENT][NEUTRAL] Is
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Claro claro um la retero put uh revis [PII] beneficio de la polic abneitamos el bid de la mulencia.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] informacion del del diagnosicmotestanerqueer translada debulanciasuijamose it and bien lasplica the beneficios the sus principal the reflejado justaoduleocopagooseguzaparabuanos is apele puede visa resocomoscalos beneficio de cuerdo la polisa aliquelos gas vio pardon.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] out at [PII].
[CUSTOMER][NEUTRAL] Seeing online the er unit I I think it is a the the cargos and bulaniavas rate er if you woulda er ah zero quatroventinoe.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Our permit number.
[CUSTOMER][NEUTRAL] It'll cost us on of the sentence.
[AGENT][NEUTRAL] me a serocuatro vein.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEGATIVE] Oh no, it's not.
[CUSTOMER][NEUTRAL] This is a last rate.
[AGENT][NEUTRAL] Eoino esos los los cargos de la bulen you know esos undiagnostico loquepos and moseri is a lar directtamente just loo inform on their medical quelasquele prove and el codiodiagnosicomo elalijatati to queerradiola and ambulanci yet and the er ore.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Paraposavetamente er cues er el motigo to que queerra no porque le preunto esomorivioquela politierta restriction is resa restrictiones esta ellecho the um.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, commit residios or intend to comics novio questofalopazosino is solamentetodo una unemplo delo el porque la polisa poria negar uh ola restriction es questan de la poliapar negarosiertoroclamos entoses parapodespealquier er possibly a.
[AGENT][NEUTRAL] The invalid cla necessitamoso nesario sapolisa opero el el codio denostico.
[CUSTOMER][NEUTRAL] Can I say only mentor that is the cuat or it go for er the total you see one labra.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, no, no, no. So I.
[AGENT][NEUTRAL] Correct, to say the papa no, no, no, solamente vamomen el el una de las de la de laser exclusion esquela poliaine emmaine lo portunida the intranos resitinia quere cuentos de puele there and the lao las exclusiono quela poliatienne.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Elementvala del sico porque esa de las laser restriction escalapoli podaro resola vera and elcaso the um.
[AGENT][NEUTRAL] Jesuha er ayasido jevada hospital or intoxicacionalcolica or the druggaseseso exclusion quelapoliainen toes no esto que eso caso on queque paras in simple cement los quela polia porescrito de los cues is er sexenta de proveer those beneficios.
[CUSTOMER][NEUTRAL] Clara.
[CUSTOMER][NEUTRAL] No, no, no, I can mention, uh, the his sister they they gonna copy the one that they get the rat.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] You go in.
[AGENT][NEUTRAL] See, uh you uh the reform mola.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] Oh olopo majinove and momento protaqueque mayor dentos bana bana le mejoaque solicitas incommo como como lapaciente que nose cao seria seria um teablar just o queloaga trata lutes used pues openellainoteabla consuija.
[CUSTOMER][NEUTRAL] And I say how much of that.
[CUSTOMER][NEUTRAL] Claro
[AGENT][NEUTRAL] Paraque um solicitation is a laga yote is no laga you got.
[CUSTOMER][NEUTRAL] Cladolo er er in the form online in er er cuento part in explanation benefit.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's so er OK the part is in mata.
[AGENT][NEUTRAL] SSLomazon. There is explanation of benefits the esus gauss the esa via er the via.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Uh, solamente segurese queesa doodi alado copado de oleooseguzaiqueten monopliccas esolos.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Etambien
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Sivercaroue and and algunaparte yo la de ya description del motillo queerradida er oh el coo uh-huh.
[CUSTOMER][NEUTRAL] See, I can, I can look.
[CUSTOMER][NEUTRAL] Kind of, I kind of it in the in the work with the color in.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] A kind a part in a fiura is viafeergencia claim process called saletrase de Carlos or the uniss say.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, no, looorlogeneral piece and conuna lei le rela vesario pero estanos de dosdijitos umunto illegoa and trejo cuatro dejitos mass.
[CUSTOMER][NEUTRAL] Claim password in the end.
[AGENT][NEUTRAL] Prelobolobolo permit.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh clamomo processado we have 10 tengo erretao que que door and el quadrante bajo er derecho.
[AGENT][NEUTRAL] pe la to ma go la de la cadea pode cer uh.
[CUSTOMER][NEUTRAL] It it's not going in in in.
[AGENT][POSITIVE] Oh esto clamoque processamos and smils militres.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Ah, OK, no, no, no what have you.
[AGENT][NEUTRAL] See, no, no, it's not no esto is de lano de lanomre is this reclamoque processes al Paser to imagino [PII] or a braidolpe do ques you know the and que this olpe.
[AGENT][NEUTRAL] Um, ellio, uh, Raosekis para terminal ques to virain.
[AGENT][NEUTRAL] Akimosolotenotro uh coo de agnostico andpiaconalle ese errodos puntono inos ekisa eso significa eto unafratura.
[AGENT][NEUTRAL] Uh, los zos de la car is a loa system.
[AGENT][NEGATIVE] A software and those will be in Octolos will be a sin.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] And ton says el codio de diagnostico nos determina nootros el motillo el cual resciolaistenmedica esovies a moment modi mole lienzine and PS and conuna illogostseido de dosdijitos.
[AGENT][NEGATIVE] Umunto illogua just not doos masoreoasa cuatrodijitos mass estan estanos los codiosottenbienue contra la description del porque relo er.
[AGENT][NEUTRAL] The door somao otendolo de cabezaoce des mayo entoses esetipo de informacionaves escapo just er unla explicas the beneficios del seguro or en el documentcuo de la blancia uno de eso and solosino esta oterechooitarel denostico del porque so he had to queer.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Correct OK to automatic er whose er doctors erase nodata.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And the same amount, you know.
[AGENT][NEUTRAL] So you say, OK, OK, um.
[AGENT][NEUTRAL] No, no, sorry, yes, it is like the the I guess.
[CUSTOMER][NEUTRAL] No, it even know in explanation the benefit, you know, we all sign for it so it it put it see soon aslo no la la bus yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In a teacher there.
[CUSTOMER][NEUTRAL] It, it can be a be I can think of explanation the benefit the ambulance.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I can be in that.
[CUSTOMER][NEUTRAL] When the love pockets and I sino in clean process now if you like.
[CUSTOMER][NEUTRAL] It's only refrido in el tina el sur.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] The United Healthcarena la factura can be a no novio detael uno the voice c os implementes ongamentacion so.
[AGENT][NEUTRAL] Claro, see uh the peniendo the penindo la graveda del porquea transporta de nabulancia is queosse queen le le le al alguervio duran estte transportan no imaginoque no fue ulpe memor noio and grave.
[CUSTOMER][NEUTRAL] Clara.
[CUSTOMER][NEGATIVE] No, no, no, no, no.
[AGENT][NEUTRAL] Como paraqueos mini polo alguna uh alguna liquenveno so la que quetenervioon motillo etc. no um.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Sin embargo er loqueosen loqueosino namasselro del transport.
[CUSTOMER][NEUTRAL] You didn't mean the see.
[AGENT][NEUTRAL] momento and recoilamenttenosisqueroque de la bulance noora oraloria oper nososino loamente don the soja resolaistanciera.
[CUSTOMER][NEUTRAL] OK and.
[CUSTOMER][NEUTRAL] We are in the data city, so uh, the city [PII] for the one that is uh so in [PII] no it's an taquita in here and those is to give.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] We stipulate them.
[AGENT][NEUTRAL] Claro pueblar is uh the pueblar directs bueno mija er is to budospital el dia primero the noviembrelosticuatro er quero formora clamocomiseguro necesito el cordio de diagnosticoor pora stat informacion de de la explicas in the beneficios and elen el portal the.
[CUSTOMER][NEUTRAL] CC
[AGENT][NEUTRAL] The united and toso solamenter necesittanese cao er oper el codiagnostico.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] If it porque I er are you not quevilo you not to go yeah cosa quinolanolo and and then there is um
[AGENT][NEUTRAL] See, um, but no, it's the pende catalogs and mosa differente I certo lugares on the sea is just uh a specific and toesac on directamente yeah lugares on the noloas.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] And it's, it's society is so much of business.
[CUSTOMER][NEUTRAL] Or the explanation the benefits er it is the blancia the lamente er there er bare and er process or no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] 2.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Purest to see see to inform sinegoer encuenta.
[CUSTOMER][NEUTRAL] No, no, no, the, er, lo lo porque information automatic maintenance he felt the information of all process and on the silveer melo can innose the ground.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Plaro, no, no, no, er, nostrus, er, rajamos desa for mosa apele no leva uh negar peronnus cannoleva negars you know gather informac queresammos basser revisada easer um er bamosa uh the tens and parapo determincilososquelemente estanocumentos parapo de processarlo parapo palo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yes, he used it a a a Sabine.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] Fine embargo salelemento de los calemenmente faltante como el desiel copagoolawase granza.
[AGENT][NEUTRAL] Uh, or the diagnostico.
[AGENT][NEUTRAL] Oh alves pueda erosanosotros quesus seguro principal er pagoleta mental symposinto de gasosseeldocomo quesosagaouesto.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In to er bamoviosmos choosing problem lopo deer er noses to stevia er so ossino lepo de cirqueloer dereformasuelo traves the el correore a direction and the LPO box and lacheta themena present numer of the facts is not ambien.
[CUSTOMER][NEUTRAL] Platter
[AGENT][NEUTRAL] Eteoses informacion atravez de nostrapagen and linea er noses in albuna cuentosa.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh, perolapainno Ima yeah in a part is my claims is a blow documents.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Oh, OK, perfect. Excellent tamente IK sovitamente esa casino the beneficio quee and then.
[AGENT][NEUTRAL] Devis.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect
[CUSTOMER][NEUTRAL] OK, I, uh, caso de la facttua quila teno forma de papel er prefiroque so the material lisaona photo logo comuno isomilomanian.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, correct to see like a sine bargoer no viseso pero nos guillamo masorloque likes because the beneficio nos badir porquenosirer anto sega sactamente porque muchchadees er la facttua javienen no alterradai no javienen uh.
[CUSTOMER][NEUTRAL] OK, that's the.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Common
[AGENT][NEUTRAL] Um, ja cuento Javieneconos de cuentos posodigamosi elcasola boleromiolares pueda cirquecommoya someoguedocomo alsegure seguro is soloslo deduction necessar entole facturre leanendo nova refleja el monto total de loqueus rementesando del recipientoses la explicaneficiosiva reflexjaresemonto.
[CUSTOMER][NEGATIVE] It's not a good I know we go.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Isiva reflees dole que eslicopasaonto and to says prolema er er puede er er tomarela photo i juntalo conos conexpliccano the benefici is on prolema.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect. That doesn't, no, nothing I can do.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] Um, perros breaking and cuenta quecire uh is necessary parano sotos where is alocumentos in embargo, um.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect because you.
[AGENT][NEGATIVE] suhero, um, tea de sisi has topitaliada and its and and es a momento or so lament and resemimo esmi modisa.
[CUSTOMER][NEUTRAL] The the the kis isa el mod salo and then the so no the video commoque me a part of pita loca com.
[AGENT][POSITIVE] Uh-huh. Correct.
[AGENT][NEUTRAL] OK, perfectole preun to the miniso porque commolemensen el principiio de los beneficiopoli establidos unspopi yelotroes or outpatient sine embargo cuentosciente but uh outpatient.
[CUSTOMER][NEUTRAL] Yeah that is
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Eteo here member offailia devias America menorajegaya recio la la lame albelo and observation quaattros in coorasil toes aos de buenos diasporazucaquestavia.
[AGENT][NEUTRAL] Le preunto esto porque stememenaero momentolo ervicios de Moencia.
[AGENT][NEUTRAL] Muchas versus cuandose solicitabuencia is porque er ayal problema que queerervison observation.
[AGENT][NEUTRAL] Possierto de terminal tent tonses su sis comosopolisaridael beneficientoses quere cirquesisosuel hospital pasadas entoses el beneficio seria porer hospitalization in outpatient a uniqueendo el documentocutetenga marquecommo outpatient reso er le suro tambien sipue bree hospital.
[AGENT][NEUTRAL] Is queen ser undocumento de talado de esedia control information de losseriorevidos.
[AGENT][NEUTRAL] Apodamo determinal CS relmente unassis also lamente frealgoer queue algo outpatient.
[CUSTOMER][NEUTRAL] You know, so it's yeah for like er la smada sins and no no no real masa.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] OK, see, reelbrunto porqueno queremos and poo er er process lamoer.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEGATIVE] No, no, no.
[AGENT][NEUTRAL] The uniform incorectosa albe solamente el solamente paga del beneficio patient cuandoramente esclamo correspondia alos cervicios the hospitalision butreo steel la po.
[CUSTOMER][NEUTRAL] Clara
[AGENT][NEUTRAL] Hey Oogaboesses.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The terminal or a sino if faltaal uniformacion and faltao loque the porquevia the communican conmigoporealante queria because yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] and undocumentoloamosa processor eleva desaber er ques loquesa faltadosinosa faltelocuo eon el el codiagnostico osinos faltacommentione absi suvija es questupilia andso determinar cuenta or estuvo rescio 10 medica paras CS hospital OCS outpatient.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Celevatamin uh ajasa verbajoso documentcuentos um.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Creo boo ala cuenten lineaer bars er unair de queremoloo it ainreclamo processal barras confirmsusba almai fu la determiqueso lamo is no problem.
[CUSTOMER][POSITIVE] Cool
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Of midiques in one other commo coming and then nootacosa.
[AGENT][NEGATIVE] Claro, no, no, no, it, it torment and no no no sits and the other way.
[CUSTOMER][NEUTRAL] This and that.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] No, no, no, no, no, no, no, the employee.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] You want me to help you.