AccountId: 011433970860
ContactId: 707ea753-cfa4-40ae-885b-f160e2740a07
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33790 ms
Total Talk Time (AGENT): 9110 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/18/707ea753-cfa4-40ae-885b-f160e2740a07_20250418T21:50_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?