AccountId: 011433970860
ContactId: 707a7cb2-7dbe-4bbb-a162-24d5e8e15947
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 529340 ms
Total Talk Time (AGENT): 133237 ms
Total Talk Time (CUSTOMER): 157642 ms
Interruptions: 2
Overall Sentiment: AGENT=0.1, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/707a7cb2-7dbe-4bbb-a162-24d5e8e15947_20250103T17:59_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] When I.
[CUSTOMER][NEUTRAL] Oh I we when I started the comosa.
[AGENT][NEUTRAL] Good morning I'm gonna ask you.
[CUSTOMER][NEUTRAL] See mira I er so posapio cantopoomando estac porque ella la jetasels.
[AGENT][NEUTRAL] Um, I think I.
[CUSTOMER][NEUTRAL] I yeah.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEGATIVE] E oh no no eltravajaomandola informac pana yadda porque no recivido la jeta.
[AGENT][NEUTRAL] Yeah and uh polia paralos.
[CUSTOMER][NEUTRAL] No creo porque no no creole.
[AGENT][NEUTRAL] OK, um,
[AGENT][NEUTRAL] The number of polia calling from cerca de la polia.
[CUSTOMER][NEUTRAL] No, no tea solalajeta the customer service ermente el comatravaja noviembre.
[CUSTOMER][NEUTRAL] In a Copania on thetaora.
[AGENT][NEUTRAL] OK, it is a leman numeral the the telefono it's a numeral calemando.
[CUSTOMER][NEUTRAL] See porque la unamigala smote melado.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] But I see that was the.
[CUSTOMER][NEUTRAL] I said that how many.
[CUSTOMER][NEUTRAL] Uh having a photo on the stocking.
[CUSTOMER][NEUTRAL] Group.
[CUSTOMER][NEGATIVE] Enticuatro reincoo.
[CUSTOMER][NEUTRAL] I suppose I can see that I have, yes.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, one moment.
[CUSTOMER][NEUTRAL] Peron.
[AGENT][NEUTRAL] One moment.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Corea la peo.
[CUSTOMER][NEUTRAL] Temiposa cantos say ah NOSantar per cantos.
[AGENT][NEUTRAL] Oh OK, OK, cantos, OK.
[CUSTOMER][NEGATIVE] No, all canto, no canto canto conceola.
[AGENT][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] There are number of telephone connect.
[CUSTOMER][NEUTRAL] See your face cuatro [PII] n uno [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, yeah.
[AGENT][NEUTRAL] 3 parapoderarisala.
[CUSTOMER][NEUTRAL] Uh, when the hand you know permit them.
[AGENT][POSITIVE] No problems the the the main holder.
[CUSTOMER][NEUTRAL] Oh, but to nose.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The del trava.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] He cannot pay or quejolo singing peso.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] It's gonna see it and to say how she made and don't say no or a.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEGATIVE] I want to say no, no, no, they hand no.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yeah, um.
[CUSTOMER][NEUTRAL] And toss a casqueloquelatao namas.
[AGENT][NEUTRAL] OK, loques, um, boaser pedidoerolo and via informacquetengu monopo nose can.
[CUSTOMER][NEUTRAL] OK, no problem, Maytepola directiontepodala direction he like casa pero one.
[AGENT][NEUTRAL] He he Igume no macha systemma solopoloquetenga systemma no.
[CUSTOMER][NEUTRAL] Per sel nombreel.
[AGENT][NEUTRAL] Eto in no podemosing out nomosaninguna um.
[CUSTOMER][NEUTRAL] Ah, OK, OK.
[CUSTOMER][NEUTRAL] OK, OK, and the pandale mandala arjeta no no porquecommon it doesn't no viestan doesn't no no.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] No on the laya.
[AGENT][NEUTRAL] Yeah, they have me they have me I I make a sippore porque tengo ella seuraddo and the linea and it is no no for me I said no it's a question I know I I'm correcting and bemos um.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] No, no problem. I it was no problem. I was the que que claroque me mando maritos recipes.
[AGENT][NEUTRAL] OK, then we open it.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Gracia peripercor cantos commedijo lament no podriamosasa poisitamos um verification.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] When I hear that when.
[CUSTOMER][NEUTRAL] I said you know posts or not, but don't want to spend no kid and you're no posts are that tranquila not the proupes.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Well you know the budget then uh.
[CUSTOMER][NEUTRAL] OK, on the answer.
[CUSTOMER][NEUTRAL] OK, anyway.