AccountId: 011433970860
ContactId: 701179bd-6eef-4e8d-a653-661f4e179667
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5159 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 889 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/701179bd-6eef-4e8d-a653-661f4e179667_20250401T20:29_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?