AccountId: 011433970860
ContactId: 6f940a8e-d2f7-41ac-bc04-b75f86ff089b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 345429 ms
Total Talk Time (AGENT): 119710 ms
Total Talk Time (CUSTOMER): 144218 ms
Interruptions: 3
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/6f940a8e-d2f7-41ac-bc04-b75f86ff089b_20250207T15:17_UTC.wav
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[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] Yeah, so he doesn't remind one of the head and well for phone.
[AGENT][NEGATIVE] In the end to pay no polia as inacion.
[CUSTOMER][POSITIVE] OK, I'm I love that.
[CUSTOMER][NEUTRAL] OK, no.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And that be a huh.
[CUSTOMER][NEUTRAL] Uh, Grupo.
[AGENT][NEUTRAL] The Pago outpatient certificate number in hospital ernomen are now.
[CUSTOMER][NEUTRAL] Uh, zero primer is a zero in ticuatro cinco.
[CUSTOMER][NEUTRAL] C as in M as in Mama Elon.
[AGENT][NEUTRAL] on the portfolio.
[CUSTOMER][NEUTRAL] Sure.
[AGENT][NEUTRAL] OK, so your corral system of direction or polia.
[CUSTOMER][NEUTRAL] A doseoma.
[CUSTOMER][NEUTRAL] Freamentodoseo did it a telephone had the trerocinco to say rein rose.
[AGENT][NEUTRAL] So telephone.
[AGENT][NEUTRAL] It's in your.
[CUSTOMER][NEUTRAL] [PII] rere.
[AGENT][NEUTRAL] The electronics in there.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Much.
[AGENT][NEUTRAL] I was.
[CUSTOMER][NEUTRAL] Trioque.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Let me.
[AGENT][NEUTRAL] solicito una esta temporal temporal virtual lapo Sergio electronica is the lam.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] We
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Every.
[CUSTOMER][POSITIVE] Thank.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So when you.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello? Oh, OK, OK. Mm.
[AGENT][NEUTRAL] So yeah, so
[AGENT][NEUTRAL] Is your
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So yeah.
[CUSTOMER][NEUTRAL] Get
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] me
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] What are you?
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] So much grape virtula electronicos is a suargeta la queen esto momentos tactivva levaparit is effective part del primero de nero des.
[CUSTOMER][NEUTRAL] I hear it.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I, uh, my tamangore redo the noel male.
[AGENT][POSITIVE] No worries.
[AGENT][NEUTRAL] Correct, ya solicit service and una ta casa esta pedo pueta venos uno larales depoque for solicital CS pi communique status sits.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, Gracia.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, no, that's here.
[AGENT][NEGATIVE] Get away.
[CUSTOMER][NEUTRAL] Bye. Yeah. Bye, bye.