AccountId: 011433970860
ContactId: 6f86a014-b3ed-434f-b534-537053d71d69
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30500 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3282 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/6f86a014-b3ed-434f-b534-537053d71d69_20250123T16:26_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Let me just