AccountId: 011433970860
ContactId: 6f7a1104-d3c8-405e-b006-c6726d89d0eb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 284290 ms
Total Talk Time (AGENT): 95354 ms
Total Talk Time (CUSTOMER): 147509 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=2.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/6f7a1104-d3c8-405e-b006-c6726d89d0eb_20250401T20:01_UTC.wav
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[AGENT][NEUTRAL] Gracienamad American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Oh yeah so [PII] represent today namaindo monitor gravado porte decal control this yo porquetengo tralinia a pacientes el [PII] nos cuenta quetenum plan supplemental con appelleiqueriamo verific carer siertosatos de la elli Julia del plan nosesinosa you are for.
[AGENT][NEUTRAL] See Merapita ombre.
[CUSTOMER][NEUTRAL] Claro [PII] la prime is [PII].
[AGENT][NEUTRAL] Is a tele.
[CUSTOMER][NEUTRAL] Er bueno el no so devialie permit seria el oscientosochosost is ocho seos.
[AGENT][NEUTRAL] Gracias, it is in El Senor Jose.
[CUSTOMER][NEUTRAL] SCL laotra linea el metaquelata con ape ele scomunti plan the gap eramoscomosa eses one low beneficiosquetineus.
[AGENT][NEUTRAL] OK, um, the number sir.
[CUSTOMER][NEUTRAL] Putra joleheque medi medijo quelesumero pequeno queselerochocerono peroque masavajo sale unumero polar quelumeross.
[AGENT][NEUTRAL] OK, it is.
[CUSTOMER][NEUTRAL] OK, Mira, er, el mejoqueondos is primeraelerrados cuatro cinco Ochocinco cincodos em me mama ele laura siete.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah lapi senor uh Jose ella fenaimentoor.
[CUSTOMER][NEUTRAL] Let's see signs S A R E N Starodos errodos del say squad.
[AGENT][NEUTRAL] OK, paradale, um, it's same informacion noloneesitalina prosiquire los stavien.
[CUSTOMER][NEUTRAL] Oh, but no they the popere momentico para referres Carloea regress.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK gracias.
[CUSTOMER][POSITIVE] Perfect. So much for la paciencia list yeah thinkguacca don deta.
[AGENT][NEUTRAL] OK, so le lapoli and pesodia primero deenerrodos milve inticuatro illa polia to avias acttiva.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] Perfect. OK. L I DSLinde.
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Lito perfecto er aunti elliacion colatura de fronto deception no limit.
[AGENT][NEUTRAL] Mm, yolepolo que cure la politanose.
[AGENT][NEUTRAL] into the loque mesa. I see, um, so no guaranteesa los beneficiosque reciosa reclamoelttidos beneficioselD in hospitalsieega starting resadonna desiochora on mass le curassasincommilla desoro esouda lepagardedule copago or coinsurance.
[CUSTOMER][NEUTRAL] Uh, OK.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Um, in the outpatient lavarielvaiergenciaa clinica deurgencia, um, paraasi on the entrealel miss [PII] on MRI CT scan theapia physica prose immientos and laicael medioil laboratorioslecubrasaotros sincommildo la resoro.
[CUSTOMER][POSITIVE] Perfecto Cerroloqueesita una pretapealernoacommoseusa is unta que el paga pel remolso or el ti can be a factor.
[AGENT][NEUTRAL] Novaya apio conal medical.
[CUSTOMER][NEUTRAL] Uh, presentas doarseuro yes OK Li OK Ial going to mero de group.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, let's see so.
[AGENT][NEUTRAL] A numeral group of certos unosiete ochoro.
[CUSTOMER][POSITIVE] Perfecto. OK, bueno esarement todo er croques remeteva and formation er agrascotua quesa important momentos gracias.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] Uh, nope, it's er to muchisimal yes.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] That has been my American Public Life Paia bye.
[CUSTOMER][NEUTRAL] Bye.