AccountId: 011433970860
ContactId: 6f6627b1-1c26-4cfe-8ade-5f63e0c9f8aa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 250320 ms
Total Talk Time (AGENT): 122112 ms
Total Talk Time (CUSTOMER): 124946 ms
Interruptions: 2
Overall Sentiment: AGENT=0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/6f6627b1-1c26-4cfe-8ade-5f63e0c9f8aa_20250523T12:34_UTC.wav
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[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] Buenosia mean nombre hidalmis.
[AGENT][NEUTRAL] yeah see that way.
[CUSTOMER][NEUTRAL] Simi uh no sotro Somo center for digestive medicine tamo traando de bier no claim IPO and toes leviamohala direction quetienne latarjeta perono he rando todolo claim it is a.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] A L PO box.
[AGENT][NEUTRAL] And um.
[AGENT][NEUTRAL] mess.
[CUSTOMER][NEUTRAL] To see.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Como.
[CUSTOMER][NEUTRAL] See no queer uh que direction the demogen via lo claim but uh repa dete uh detemiro.
[AGENT][NEUTRAL] Look
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] a member for the question.
[CUSTOMER][NEGATIVE] See, um, this a polia uno errosiete erro cuatro dosiete.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] To see it perfect uh unit system confirm no tele el a numeral telephone it's in connect.
[CUSTOMER][NEUTRAL] Creos.
[CUSTOMER][NEUTRAL] Prerocinco doste tresse dos say.
[AGENT][NEUTRAL] 666 it is erect.
[CUSTOMER][NEUTRAL] CC
[CUSTOMER][NEUTRAL] Uh, no director is [PII] Cincouatrocinco Cinco unocite tres cuatro.
[AGENT][NEGATIVE] No squad excellent.
[CUSTOMER][NEUTRAL] See latamoyamando del Center for digestive medicine.
[AGENT][NEUTRAL] Thank you so uh for verification number complete lament.
[CUSTOMER][NEUTRAL] Uh, hisla Sandoval Quadro dossietete.
[AGENT][NEUTRAL] Mocha graciesertasandos.
[CUSTOMER][NEUTRAL] I'll see.
[CUSTOMER][NEUTRAL] Bueno aquilaarjeta dea this el PO boxer momentito is noventicinco Jackson Ms trentave do sciento cinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] See, see, see, this is a new direction.
[AGENT][NEUTRAL] see esa era nomos.
[CUSTOMER][NEUTRAL] Atala dereio.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, we have.
[CUSTOMER][NEUTRAL] Quit porfasi poquetengo barrio claim the barrios pacientes.
[AGENT][NEUTRAL] Claro er in a momento in unintended no facts or faxes much more rapido.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] You you put mandare claim portal fax.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Uh, OK, yellopo and bearringtons forward.
[AGENT][NEUTRAL] of physico SLPO box Beinticuatrogentaoves in cuenta.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Is this in [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] El sales resodo cuatro.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, uh, paying on payer ID.
[AGENT][NEUTRAL] The roo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, mucha gracientos you and vil claim for fax I can only report forward.
[AGENT][NEUTRAL] Aluminal fact is Otete.
[AGENT][NEUTRAL] Trese cinco novente cuatroitres.
[CUSTOMER][NEUTRAL] No inticuatroentre Ose eto claims queanegado queologenbied depriseneroebrero yolo po bierto perfect.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] OK, OK, Muchisima gracia auto.
[AGENT][NEUTRAL] I have.
[CUSTOMER][NEUTRAL] Buenoque then a wind no not amas it's being graseer.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Gray well bye bye.