AccountId: 011433970860
ContactId: 6f3b9432-9296-4900-9257-70a5729fe36a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21270 ms
Total Talk Time (AGENT): 8669 ms
Total Talk Time (CUSTOMER): 4820 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/6f3b9432-9296-4900-9257-70a5729fe36a_20250324T17:51_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, [PII]. Myself, [PII] calling from facility for claim status.
[AGENT][NEUTRAL] OK [PII], I can help you with claim status sir. Can you please give me your call back number?
[CUSTOMER][NEUTRAL] Oh