AccountId: 011433970860
ContactId: 6f27f7f0-efcf-433e-b960-2609e604e662
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11819 ms
Total Talk Time (AGENT): 1549 ms
Total Talk Time (CUSTOMER): 8710 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/6f27f7f0-efcf-433e-b960-2609e604e662_20250521T20:34_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, hello. Good afternoon. My name is [PII]. I'm with the pre-services department at Memorial Hospital Miramar. I just want to verify if the policy is active, please.