AccountId: 011433970860
ContactId: 6f23dc7b-b738-47eb-984e-54b1c7dc1a39
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25520 ms
Total Talk Time (AGENT): 5552 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/6f23dc7b-b738-47eb-984e-54b1c7dc1a39_20250501T21:28_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?
[AGENT][NEUTRAL] Hello.