AccountId: 011433970860
ContactId: 6f1e8b08-29d5-485b-a125-3b8c2a9f02df
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34639 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 7580 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/23/6f1e8b08-29d5-485b-a125-3b8c2a9f02df_20250423T18:08_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] [PII], this is [PII]. Um, I connected. Can you not hear me? I can't hear you at all.