AccountId: 011433970860
ContactId: 6f1a29c6-0b10-48dd-9fd8-d2f3c5588533
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 37900 ms
Total Talk Time (AGENT): 21232 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/6f1a29c6-0b10-48dd-9fd8-d2f3c5588533_20250213T21:31_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon thank you for calling APO this is how may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line is connecting the call.