AccountId: 011433970860
ContactId: 6edd7c8a-b7b9-4ace-9d9d-991061cf19e0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 212279 ms
Total Talk Time (AGENT): 14470 ms
Total Talk Time (CUSTOMER): 3599 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/6edd7c8a-b7b9-4ace-9d9d-991061cf19e0_20250326T15:32_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] No one in the line that's connecting the call.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.