AccountId: 011433970860
ContactId: 6ed23e13-284a-4212-9dd9-915a73d0714c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 483649 ms
Total Talk Time (AGENT): 132705 ms
Total Talk Time (CUSTOMER): 117756 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=-0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/6ed23e13-284a-4212-9dd9-915a73d0714c_20250610T16:13_UTC.wav
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[AGENT][POSITIVE] Melopelelagusto.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] We go.
[AGENT][NEUTRAL] You're coming up earlier.
[CUSTOMER][NEUTRAL] Uh, you think uh your power drop.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The only thing was I.
[AGENT][POSITIVE] OK, so nice to seetalatajeta.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK, um, meporia telephone and casola jama.
[CUSTOMER][NEUTRAL] Uh, [PII].
[CUSTOMER][NEUTRAL] How to see the whole.
[AGENT][NEUTRAL] OK, [PII] is prepar and contrapolisa.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] How are they are they all.
[AGENT][NEUTRAL] OK, you ask it home moment.
[AGENT][NEUTRAL] yeah but if you are to direction.
[CUSTOMER][NEUTRAL] Well the guy.
[CUSTOMER][NEUTRAL] No we good. [PII].
[AGENT][NEUTRAL] I could now [PII].
[CUSTOMER][NEUTRAL] No, that's what I
[AGENT][NEUTRAL] OK. [PII] is [PII], no?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEGATIVE] No, no, no, no, no, what doesn't do.
[AGENT][POSITIVE] OK. That's good.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] it's
[AGENT][NEUTRAL] Ok, escorre electronico.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] No I think culture a the.
[AGENT][NEUTRAL] OK, [PII] or uh er they are.
[AGENT][NEUTRAL] The oh.
[CUSTOMER][NEUTRAL] They
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] The Arche.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Why would she go to
[CUSTOMER][NEUTRAL] What you mean [PII]
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] OK, in others to resientoorserida.
[CUSTOMER][NEUTRAL] They say the order to [PII].
[AGENT][NEUTRAL] OK, yes. OK, you hear me, we are.
[AGENT][NEUTRAL] Gladio.
[AGENT][NEUTRAL] I re electronico uh in esita la a decorreole esita una electronica.
[CUSTOMER][NEGATIVE] She put up, put up.
[CUSTOMER][NEUTRAL] Lay guy like [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] All right, you got one that I had that uh.
[CUSTOMER][NEUTRAL] Quota you know West.
[AGENT][NEUTRAL] Oh no, no podemos, uh, tenemoquebiallapalaque tenemos acaineesitan vialarequela.
[CUSTOMER][NEUTRAL] I wanna say Mandalay Mandalay Mandalay Manda Mandalay Mandalay me.
[AGENT][NEUTRAL] OK, casino, OK, casino moquecato de la direction. I it's a direction, no direction.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK. I.
[CUSTOMER][NEUTRAL] In [PII]
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] in your guardaddolienvilaarjeta and in sinculaborales. OK, the poma.
[CUSTOMER][NEUTRAL] They were.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Correct, [PII] [PII].
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Oh, OK, the [PII].
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Yes correct.
[CUSTOMER][NEUTRAL] Oh, they got a
[AGENT][POSITIVE] And then I like grapes what else.
[CUSTOMER][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] Well