AccountId: 011433970860
ContactId: 6e90ae8f-a864-4aee-83a6-b539eef1c950
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8109 ms
Total Talk Time (AGENT): 2730 ms
Total Talk Time (CUSTOMER): 3328 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/6e90ae8f-a864-4aee-83a6-b539eef1c950_20250505T16:32_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah, this [PII], I was talking to someone.