AccountId: 011433970860
ContactId: 6e87c095-89fc-4a1d-99b1-ba7a34d02813
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10159 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1557 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/6e87c095-89fc-4a1d-99b1-ba7a34d02813_20250613T14:24_UTC.wav
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[CUSTOMER][NEUTRAL] Uh hello.
[CUSTOMER][NEUTRAL] Hello.