AccountId: 011433970860
ContactId: 6e62c6a3-c8f9-4c7c-8a45-5fd0b8c7629d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 48080 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 8696 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/6e62c6a3-c8f9-4c7c-8a45-5fd0b8c7629d_20250623T18:01_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?