AccountId: 011433970860
ContactId: 6e42c017-60ac-48f4-9b15-519fc458b131
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9260 ms
Total Talk Time (AGENT): 4310 ms
Total Talk Time (CUSTOMER): 799 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/6e42c017-60ac-48f4-9b15-519fc458b131_20250122T21:31_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling ACL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, this