AccountId: 011433970860
ContactId: 6e39fd8b-4dc1-4479-bfbd-da9754c5bf50
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23260 ms
Total Talk Time (AGENT): 810 ms
Total Talk Time (CUSTOMER): 4109 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/6e39fd8b-4dc1-4479-bfbd-da9754c5bf50_20241230T23:15_UTC.wav
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[CUSTOMER][NEUTRAL] Hey
[CUSTOMER][NEUTRAL] Oh you mean the uro.
[AGENT][POSITIVE] Thank you for calling