AccountId: 011433970860
ContactId: 6e34a6a5-6c89-4321-9999-1b765b20b2cc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9680 ms
Total Talk Time (AGENT): 5499 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/6e34a6a5-6c89-4321-9999-1b765b20b2cc_20250610T16:35_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.