AccountId: 011433970860
ContactId: 6e12c0d7-8752-4f60-80cb-c247947228be
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 744130 ms
Total Talk Time (AGENT): 407761 ms
Total Talk Time (CUSTOMER): 195466 ms
Interruptions: 2
Overall Sentiment: AGENT=0.1, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/6e12c0d7-8752-4f60-80cb-c247947228be_20250624T13:18_UTC.wav
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[AGENT][NEUTRAL] We one of the years.
[CUSTOMER][NEUTRAL] Yeah, who do you want?
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] OK, um, you take a poli uh in his poliga.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, Mposa.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Persecure loqueta ventro.
[CUSTOMER][POSITIVE] Uh the correct.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm the momento the
[AGENT][NEUTRAL] No.
[CUSTOMER][NEGATIVE] The moment yeah um can up no cure.
[AGENT][NEUTRAL] numeral police cert polia.
[CUSTOMER][NEUTRAL] Cerrodosino.
[CUSTOMER][NEUTRAL] Dosnvere face.
[AGENT][NEGATIVE] Just not per.
[AGENT][NEUTRAL] OK, so to confirm the teleport.
[CUSTOMER][NEUTRAL] Oh and do you know.
[CUSTOMER][NEUTRAL] Juliet.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Yeah to say uno and.
[AGENT][NEUTRAL] Unit electronic asociopoli.
[CUSTOMER][NEUTRAL] It's Hotamora.
[CUSTOMER][NEUTRAL] Aurora
[CUSTOMER][NEUTRAL] If for
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] Groupunto.
[AGENT][NEUTRAL] Mu check for verific information so when is the same and uh receiving information on a circala police and no income beneficial to many quesoposa correct.
[CUSTOMER][NEUTRAL] 6
[AGENT][POSITIVE] Perfecto permit to me and and a moment inform and contacts the verific car is laverturaicomo la polio trava.
[CUSTOMER][NEUTRAL] Mm nope.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It does cer you know.
[CUSTOMER][NEUTRAL] Osallapolia curio parteracion.
[AGENT][NEUTRAL] Si
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Peroun gap, OK, and toss it your thing or the gap in me for me the thing is gap pero when the ocheno like he don't care it's like a the with tant time or gap.
[AGENT][NEUTRAL] OK, perosilosirmano connootros lacovertuda immandaroclamoapele pagolaparto no pa.
[CUSTOMER][NEUTRAL] CCCa part the pero you know see app appliqueta then go up.
[AGENT][NEUTRAL] Correct, I second that.
[CUSTOMER][NEUTRAL] Be looking normal.
[AGENT][NEUTRAL] When those are already so per se in [PII] so.
[CUSTOMER][NEUTRAL] Core secondarial.
[CUSTOMER][NEUTRAL] And next the moment.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But to say that I can.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, but see.
[AGENT][NEUTRAL] In the desk.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] I will see you and bus.
[CUSTOMER][NEUTRAL] No, el gas for sal gaps el segurocorina party.
[AGENT][NEUTRAL] Correct, see, so seguroprin so seguro principal simravariaparteeva appliarot monto al the leuppa esaid on the esta poli apar a partial auto talment.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Um,
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] There's a first noveoinguna bonotengaki.
[AGENT][NEGATIVE] No sorry it is sad.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Well it's the name of registo dement uh the the.
[AGENT][NEUTRAL] Uh, saber is beneficial for police in they come up with the app.
[AGENT][NEUTRAL] Locupotecaoormora is uh Jacquestepagopolos ervios baste queosfala rega build the tao concluodios de diagnosicosamento and.
[AGENT][NEUTRAL] It and being uh solicital principal unexplicas the beneficio reflejado cosipaosque applica applica on para estaposa when I was setting a non the facts er aves the el correo rel PO box.
[AGENT][NEUTRAL] Oin knows you.
[AGENT][NEUTRAL] When Rosit linea um secure punto. I am a public punto cure cuento e poloscumentoque and revisals pos reboso.
[CUSTOMER][NEUTRAL] Well, can you like a dinner.
[CUSTOMER][NEUTRAL] If at the momentosaurs correct.
[AGENT][POSITIVE] Uh yes, correct.
[CUSTOMER][POSITIVE] OK. Perfect.
[AGENT][NEUTRAL] So implementer mentiono peril al centro er don the prosementosa que quesolo queoravoradodio the diagnosticosos logo principal solicita likes the beneficiosellego okwaza applicado para proseo medical quesoposo erlio.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Mm, no, saga demi posa.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Oyabo el primero estes ella company I saw cambio in a in a polia.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] That er the police.
[AGENT][NEUTRAL] Laro in.
[AGENT][NEUTRAL] They came.
[AGENT][NEUTRAL] Uh de la Polia la senora [PII], correct.
[CUSTOMER][NEUTRAL] See, see.
[AGENT][NEUTRAL] So yes, uh la seno Sancheesa and la polia more.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] That's it.
[CUSTOMER][NEUTRAL] Ian.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK to say er querilo el gap and the retro.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] See, no
[CUSTOMER][NEUTRAL] I correct?
[AGENT][NEUTRAL] No no necessita dos coso uno unadolodea format dibaso clamos.
[AGENT][NEUTRAL] I solicitamos unvi detayo incluendo cos the diagnosticoe prose.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah, I won't say how many of that.
[AGENT][NEUTRAL] Sela.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I mean nothing.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEGATIVE] And be little job.
[AGENT][NEUTRAL] Includeendocordios the diagnostico I pro sedimento.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I Jama Suguro principal.
[AGENT][NEUTRAL] I solicita aus principal likesplicaenda beneficios del diaomosea oarlian prosementosopooses the cannesasitligaenda beneficios diao el betro de juo.
[AGENT][NEUTRAL] I ran a prose include explication one officius.
[CUSTOMER][NEUTRAL] You know, you el copago solamente er.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Local gas.
[AGENT][NEUTRAL] What's the question.
[CUSTOMER][NEGATIVE] The problem with the correct.
[AGENT][NEUTRAL] Pero pues beneficioscudo loquela poli samososo corrabora ellotro.
[CUSTOMER][POSITIVE] OK correct.
[AGENT][POSITIVE] The Dia as yes because you know if you del diao that one all the Dia de queli proseo meso was ok.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The report.
[AGENT][NEUTRAL] Ebier noses proseogamaamente uno esto estobi lesosuna cuenta e loqueesquele detalia er ti prosement and a prose oseoreamilia prosemento medio el ti prosement merio loqueesusseguro um.
[AGENT][NEUTRAL] Permitio quera lo looseo loqueospargaro el monto quelos er bencomente commo dele copagos.
[AGENT][NEUTRAL] This commento de so sino alveo randoso.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm, no yeah.
[AGENT][NEUTRAL] And then see now.
[CUSTOMER][NEUTRAL] All of my.
[AGENT][NEUTRAL] Classes just jamarlosus oh and linea even if you can see and elit linea coneios and and susitinia austiuszucomosip carlos.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] The una kilosten the just a profao direction ya laser queenzoquesla mas vile.
[CUSTOMER][NEUTRAL] OK, when mia males.
[AGENT][NEUTRAL] It is sit line.
[AGENT][NEUTRAL] You photo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] PF, OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, it's all.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] OK, I'm about it.
[CUSTOMER][NEUTRAL] OK, that's a little.
[CUSTOMER][NEUTRAL] OK, [PII].