AccountId: 011433970860
ContactId: 6dc9188e-cb34-4331-b0eb-f182b5766aa7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 114620 ms
Total Talk Time (AGENT): 15816 ms
Total Talk Time (CUSTOMER): 58433 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/6dc9188e-cb34-4331-b0eb-f182b5766aa7_20250515T20:16_UTC.wav
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[AGENT][NEUTRAL] That's the thing about American Public Life. My name is [PII]. Come on you that.
[CUSTOMER][NEUTRAL] Oh I don't make you upset yeah doesn't make the go that I don't pay pero er so that will see you and then say I say that to go payment.
[AGENT][NEUTRAL] OK, he put that call and number the polia.
[CUSTOMER][NEUTRAL] That is the only I'll call.
[CUSTOMER][NEUTRAL] Euro de la boliaerodosincouno n unochoed yeah no matter.
[AGENT][NEUTRAL] OK, E for Virgin again.
[CUSTOMER][NEUTRAL] Yeah, groupbo do say say uno.
[CUSTOMER][NEUTRAL] Say it again?
[AGENT][NEUTRAL] Um, so such as siento por power.
[CUSTOMER][NEUTRAL] Not, uh, my boy.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Ah, Dire [PII] mean one.
[AGENT][NEUTRAL] In my regards to the directionic or electronic.
[CUSTOMER][NEUTRAL] [PII] esquitos [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Um, no I wanna spend my more moment that.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] When