AccountId: 011433970860
ContactId: 6daececf-5339-4602-b5de-867072349ad7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5329 ms
Total Talk Time (AGENT): 3670 ms
Total Talk Time (CUSTOMER): 3289 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/6daececf-5339-4602-b5de-867072349ad7_20250204T22:19_UTC.wav
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[CUSTOMER][NEUTRAL] Well first he's advisory.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?