AccountId: 011433970860
ContactId: 6dadb0c9-14af-42ff-bfd6-d5d6e5be2c77
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 479350 ms
Total Talk Time (AGENT): 147303 ms
Total Talk Time (CUSTOMER): 98410 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/6dadb0c9-14af-42ff-bfd6-d5d6e5be2c77_20250219T16:17_UTC.wav
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[AGENT][NEUTRAL] one of the popelela conqui augusto.
[CUSTOMER][NEUTRAL] Olanos dias this school palo que pao kirita star orlando convikie um laneitojamartehuelta.
[AGENT][NEUTRAL] OK, um.
[AGENT][NEUTRAL] This is [PII].
[CUSTOMER][NEGATIVE] The exact unrelamorelamo quejo is james eomoeror mejoque quando locomos lament paraquejadasino.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] May electtenjainteia Marino me connect to.
[AGENT][NEUTRAL] In Mahino assists as enest momentoviki permit solement uh systemmalepo bringerer sunumbre is sunumro de polio sier that information of abiki.
[CUSTOMER][NEUTRAL] Uh, moment, my number is [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Irawesta.
[CUSTOMER][NEUTRAL] Mr. [PII] moment.
[CUSTOMER][NEUTRAL] Is um.
[CUSTOMER][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Cerrolos Quattrocinco Cerrolosieres.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Permitted on the way was curing for Maine.
[AGENT][NEUTRAL] See an effect of OK Bki is the moment to set them in the outsoura so you know w uh.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK, you prefer in la linea per contact our micronesia put forward.
[AGENT][NEUTRAL] Clarent so I'm inquiro but if you get certain information you know twists and the polices confirmer pardon so mean to telephone number [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Visiento er eros meal direction is uno not to do cincoals docientos trenta you know es ellene [PII] reres uno te seroiques lauttracosa is culpa.
[AGENT][NEUTRAL] So no teleno.
[CUSTOMER][NEUTRAL] Does [PII].
[AGENT][NEUTRAL] Unit.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] Which is immigrants as information i um
[AGENT][NEUTRAL] Permit meiki esta dispo no memoque esta siso loudera to esta and estecao is sus gusta lepodo er the irraviki que te retado contact carramente um it le puedo lamada um loess pos is.
[CUSTOMER][NEUTRAL] OK, I see.
[AGENT][NEUTRAL] But porki.
[CUSTOMER][NEUTRAL] Uh, Jorefiro de la Lia gracias.
[AGENT][NEGATIVE] And yet no super group permit and no boys.
[CUSTOMER][POSITIVE] Perfect, yes. You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Got it.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Sosa letters a memunique conbikie and est momento aa esta and un meeting you know [PII] extender poquitoe aaa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, the saberi espos mejola pronto la poto.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So telephones chose.
[CUSTOMER][NEUTRAL] OK, sorry.
[CUSTOMER][POSITIVE] Correct, so much gra yes.
[AGENT][NEUTRAL] A and a specific laya.
[CUSTOMER][NEGATIVE] Nope, not good.
[AGENT][POSITIVE] Perfect [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yes, yes.
[CUSTOMER][POSITIVE] No, [PII] muchas gracias, muchas gracias.
[AGENT][POSITIVE] That's what, that's excellent.
[CUSTOMER][NEUTRAL] You want me to go.