AccountId: 011433970860
ContactId: 6d936d4b-dbc5-4488-80f8-5b061af7a1c9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12010 ms
Total Talk Time (AGENT): 4430 ms
Total Talk Time (CUSTOMER): 1800 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/6d936d4b-dbc5-4488-80f8-5b061af7a1c9_20250603T18:34_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] with
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?