AccountId: 011433970860
ContactId: 6d817578-579d-4271-93d6-95642e8e50ce
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 150440 ms
Total Talk Time (AGENT): 63551 ms
Total Talk Time (CUSTOMER): 62790 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/26/6d817578-579d-4271-93d6-95642e8e50ce_20250226T20:04_UTC.wav
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[AGENT][NEUTRAL] That's just being in my American Public Life. My I'm just Monica. Come on.
[CUSTOMER][NEUTRAL] Oh la Monica miraminoreheli Joseyamando laicina dos Sanma necesitolo beneficio unpaciente.
[AGENT][NEUTRAL] See you may repeat that's the number.
[CUSTOMER][NEUTRAL] My number is [PII].
[AGENT][NEUTRAL] Yeah, manual is enumerate telephone.
[CUSTOMER][NEUTRAL] uh recerocinco cinco cinco cinco and cinco.
[AGENT][NEUTRAL] Gracias no poli paciente.
[CUSTOMER][NEUTRAL] Mira tenomodio tango la errodos.
[CUSTOMER][NEUTRAL] Trentaochetadosentitre MLete.
[AGENT][NEUTRAL] Yeah, no paciente.
[CUSTOMER][NEUTRAL] Sea scimento aguto Diminoesintos set intacuatro isiama Christine butcheri.
[AGENT][NEUTRAL] Garcia intipo the beneficios necessita.
[CUSTOMER][POSITIVE] Can be funny
[CUSTOMER][NEUTRAL] OK, a passing dinner appointment congeleita conlurolo quierramosaitativa is tan urocommocopago or procedimientos in in officeina.
[AGENT][NEUTRAL] OK, so it's the comuna consulta.
[CUSTOMER][NEUTRAL] Think.
[AGENT][NEUTRAL] Is OK, my.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So yeah, Tina uno um nuevo nomero de polia que peso uno uno those mic cinco.
[CUSTOMER][NEUTRAL] Cole.
[AGENT][NEUTRAL] Baseldocinco Ochocinco uno cuatro cuatro.
[CUSTOMER][NEUTRAL] Sincono quattro Quattro in peso primero de nero.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So no guarantee alos beneficistaquerecioreclamolapolia no curelas consulta paralos prosemientos and aicina del medio demons.
[AGENT][NEUTRAL] Levacuris a cuatro minor sesa papago or coinsurance asitaineto despole.
[CUSTOMER][POSITIVE] OK, OK, perfecto gracias [PII] I mean no matter the referencia.
[AGENT][NEUTRAL] No numerals referenciamili puesarmi nombre la fechao is [PII].
[CUSTOMER][NEUTRAL] OK gracia [PII].
[AGENT][NEUTRAL] See then now when the I could just be my American public life bye.
[CUSTOMER][NEUTRAL] You one bye bye.