AccountId: 011433970860
ContactId: 6d7bd8b8-b830-480c-be15-d98c788c2d5a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9579 ms
Total Talk Time (AGENT): 3580 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/6d7bd8b8-b830-480c-be15-d98c788c2d5a_20250619T14:02_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.