AccountId: 011433970860
ContactId: 6ceb5f48-93e4-4035-bfb1-db43c1a0bcaa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7710 ms
Total Talk Time (AGENT): 4670 ms
Total Talk Time (CUSTOMER): 1690 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/6ceb5f48-93e4-4035-bfb1-db43c1a0bcaa_20250205T21:34_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, give me just a second.