AccountId: 011433970860
ContactId: 6cc7218a-6dde-4d6f-aab1-122f65b6d645
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 65769 ms
Total Talk Time (AGENT): 19521 ms
Total Talk Time (CUSTOMER): 31679 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/6cc7218a-6dde-4d6f-aab1-122f65b6d645_20250218T15:59_UTC.wav
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[AGENT][NEUTRAL] We wanted the con.
[CUSTOMER][NEUTRAL] you can go home.
[CUSTOMER][NEGATIVE] But don't get me.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No there [PII] area.
[AGENT][NEUTRAL] OK, sister of when there's a number on a local searching.
[CUSTOMER][NEUTRAL] is.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] [PII] then then [PII].
[CUSTOMER][NEUTRAL] Late.
[AGENT][NEUTRAL] OK, and sorry I'm gonna pay its way.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK, [PII].