AccountId: 011433970860
ContactId: 6cbe0b0e-43b7-452c-ab9a-85348b75c607
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13039 ms
Total Talk Time (AGENT): 6659 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/6cbe0b0e-43b7-452c-ab9a-85348b75c607_20250411T22:32_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII], this is [PII]. How can I help you?