AccountId: 011433970860
ContactId: 6cb5de8c-1feb-4afd-b866-59271c2aa8f2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 371570 ms
Total Talk Time (AGENT): 103666 ms
Total Talk Time (CUSTOMER): 165045 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/6cb5de8c-1feb-4afd-b866-59271c2aa8f2_20250523T19:19_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] That's just me I'm not American Public Life. My number is [PII]. Come on.
[CUSTOMER][NEUTRAL] I wanna start with ab lando con rio esto unas preuntas de una que mama.
[AGENT][NEUTRAL] Yeah, can I call you that policy number you are calling, sir.
[CUSTOMER][NEUTRAL] No tango no the the police uh mi mima matravajado for la temporaria is quelala compelles canontas commodigranta.
[AGENT][NEUTRAL] Um, if my
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] Let's go we um see so.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, mama.
[AGENT][NEUTRAL] OK. Do you.
[CUSTOMER][NEUTRAL] I mean, I, I'm not the one.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] Oh no.
[AGENT][NEUTRAL] See when I started this, um, enoargeta conuste.
[CUSTOMER][NEUTRAL] See Carolina.
[CUSTOMER][NEUTRAL] They if we in in order.
[CUSTOMER][NEUTRAL] In you know.
[AGENT][MIXED] OK, perotinela tarta conuste.
[CUSTOMER][NEUTRAL] So we
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Policy number of the police, sir.
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] And then.
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] La Tarta is the American public life.
[CUSTOMER][NEUTRAL] It's only a little
[CUSTOMER][NEUTRAL] How many
[AGENT][NEUTRAL] Ape and canes.
[CUSTOMER][NEUTRAL] She up early.
[AGENT][NEUTRAL] OK, so the number the policy.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] then there's a police.
[CUSTOMER][POSITIVE] I think, I think it's in a [PII].
[CUSTOMER][NEUTRAL] But in the.
[CUSTOMER][NEUTRAL] This this point.
[AGENT][NEUTRAL] You could fetch a simiano.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] No forever if it regards to the electronic or electronic.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] OK, so no matter if a customer media esa police.
[CUSTOMER][NEGATIVE] It's the queue.
[AGENT][NEUTRAL] Si es unapolisaental um ya de veraldenista is the necessita la convertura queen la polis.
[AGENT][NEUTRAL] OK, so we stand on one.
[CUSTOMER][POSITIVE] good.
[CUSTOMER][POSITIVE] It's osaquena masque like uh fresher con sarta so porques.
[AGENT][NEUTRAL] Yes, inscrivia polia Consutravajo soon.
[AGENT][NEUTRAL] Lonia manera quelo to via is scrivio.
[CUSTOMER][NEUTRAL] Oh, she's sayingscribioanancommo desconando de questapolia.
[AGENT][NEUTRAL] See, um, but I say information lapopasa outtro outtra compania de lepoi cuantosapagando pola polisa loni quiopodarearlela informacion so plan dental.
[CUSTOMER][POSITIVE] Yeah, OK, OK, OK, no, yeah, see my boy I'm sorry for.
[AGENT][NEUTRAL] Let's see, um, so locosesa bus can saber cuantosapagandoya porcada poliaqueya crivio verda.
[CUSTOMER][NEUTRAL] She
[AGENT][NEUTRAL] OK, so they hit the telefono deos paraqueareamente.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Dialgo conqueunta.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I said choo choientos.
[CUSTOMER][NEUTRAL] What's your Uno?
[AGENT][NEUTRAL] What
[AGENT][NEUTRAL] No, no, unochosientos.
[CUSTOMER][NEUTRAL] Hey, I
[AGENT][NEUTRAL] Quattro.
[AGENT][NEUTRAL] Quattro Ocho Cincosi.
[CUSTOMER][NEUTRAL] What's more
[CUSTOMER][NEUTRAL] Alright.
[AGENT][NEUTRAL] Um, no, it's unocho scientos cuatro niete.
[AGENT][NEUTRAL] Cro Ochocinco says.
[CUSTOMER][NEUTRAL] Well yeah.
[AGENT][NEUTRAL] OK, when lapasa representante momento profile.
[CUSTOMER][NEUTRAL] And. You are on hold.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Welcome to Benefits in a card.
[CUSTOMER][NEUTRAL] For English, press one.
[CUSTOMER][NEUTRAL] Para espanol precios.
[CUSTOMER][NEUTRAL] Suya er gravada para control the cali.
[CUSTOMER][NEUTRAL] So that I have not be together.
[CUSTOMER][NEUTRAL] Some girls around.
[CUSTOMER][NEUTRAL] because.