AccountId: 011433970860
ContactId: 6caa3639-3302-4f9f-9d5e-f42066ff961c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 497959 ms
Total Talk Time (AGENT): 191046 ms
Total Talk Time (CUSTOMER): 228602 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/6caa3639-3302-4f9f-9d5e-f42066ff961c_20250429T15:18_UTC.wav
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[AGENT][NEUTRAL] That's just speaking on American public life you Nobre [PII].
[CUSTOMER][NEUTRAL] See one of [PII].
[CUSTOMER][NEUTRAL] Uh, so in the er er.
[CUSTOMER][NEUTRAL] Hi, i [PII] be lucky de que quemetamanando er the the errque is a milaia mandaro febrero in the culo is and I'm a quinoario and febrerolo ye er medijeno pequelo yama paraque pongaario ask me.
[CUSTOMER][NEUTRAL] Uh, the the Ferrero in Febrero.
[CUSTOMER][NEUTRAL] OK, then you know boy bring a money.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Oh yeah,
[CUSTOMER][NEUTRAL] Uh, I do.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] So let's uh couche um and telesa cortado much tele for no depolia.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, OK, serodo cuatro.
[CUSTOMER][NEUTRAL] No treo say no.
[AGENT][NEUTRAL] May I repeat the number I the police.
[CUSTOMER][NEUTRAL] Set of those
[CUSTOMER][NEGATIVE] What annoying.
[CUSTOMER][NEUTRAL] Press Uno
[CUSTOMER][NEUTRAL] Say no.
[AGENT][NEGATIVE] Infechanatimiento.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Meaning nointo say cuatro.
[AGENT][NEUTRAL] May I pay ver regards to the directionic or electronical.
[CUSTOMER][NEUTRAL] Noventiochogentidosa Westie the terra Miami Florida re recite quad.
[AGENT][NEUTRAL] You know, see I see
[CUSTOMER][NEUTRAL] Relay.
[AGENT][NEUTRAL] I this school busy.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Murdo Morreo revelay.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Graciasjoque build the quest.
[CUSTOMER][NEUTRAL] She [PII].
[AGENT][NEUTRAL] What is the service you.
[CUSTOMER][NEUTRAL] The facial is ABC oil. Let me see.
[CUSTOMER][NEUTRAL] Dire cuatro de venti.
[AGENT][NEUTRAL] See, nothing will be the quest you the moles your no for second.
[CUSTOMER][NEUTRAL] In Febrero.
[AGENT][NEUTRAL] Is it Febrero?
[CUSTOMER][NEUTRAL] In Febrero and informacion the the ebre medino because you so then you you you will be a man una mediniques in er medijero no no so metimo pero to a via no emo redo her pa erlobama has so me oh the medi uh a a a a a man that is claiming otrabejoy it's aunamoa.
[AGENT][NEUTRAL] Mandar for [PII].
[CUSTOMER][NEUTRAL] No, no, you know my majinoca electronico.
[AGENT][NEUTRAL] Conque
[AGENT][NEUTRAL] Um, la la vela man uh-huh, see la la reo loqueza conquestman la um a directionvocada tenosisinos in [PII] on the man loreclamos um aosque mandala claacion alalaion the Oklahoma City questaarjeta on the toque mandala la relamo.
[CUSTOMER][NEUTRAL] Quiz quiz.
[CUSTOMER][NEGATIVE] Ah, I waste delomandacorreo.
[CUSTOMER][MIXED] It does say it's OK. Looks so lie.
[AGENT][NEGATIVE] Um, posa escomo noo novamosa yamara quest, so put dosesoleue yamara quesa verificar quesa mandola informacion correta la la reionreta osteuela reclaacion por quest lao sero primario la coia de loqueos pagaon sapica de beneficios it a mean or um de los laboratorios connoisocomosusteueella reclamacion.
[AGENT][NEUTRAL] So lazo.
[CUSTOMER][NEUTRAL] OK, Jamaraquela to tell.
[CUSTOMER][NEUTRAL] Yeah hela numero Uno in numerodo Jamara is a good al primario it can me then lo que pao ok you're saying for mao tenguolo de que locate you in a your parao.
[AGENT][NEUTRAL] Mhm. Elmo.
[CUSTOMER][NEUTRAL] If you know the metal.
[AGENT][NEUTRAL] Uh-huh. See, so but if it, uh-huh.
[CUSTOMER][NEUTRAL] But a number of the taco to the beginning.
[AGENT][NEUTRAL] [PII]. Uh-huh.
[CUSTOMER][NEUTRAL] But don't, uh, but it.
[AGENT][NEUTRAL] I, I just called pey um.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But don't
[CUSTOMER][NEUTRAL] You'd numeral telephone numeral fact to tell you sole este on the vienna de taiao loquepago mi primario.
[CUSTOMER][NEUTRAL] Oh, did?
[AGENT][NEUTRAL] And feel the quest no noiseario in no detaado no quenesitamos Siqueracela reclamacion vasser the surro primario exprica the beneficios SSL documentcuo queneesitamos ititamos el dinostico el dinostico aviena orden del medio.
[AGENT][NEUTRAL] Um, Jordanlo laboratorios Conesusocumentos and tonso de losueaciaomandalosport internet and she scribenos acuenta de Apele or porcorreo is the el build the ques no isario.
[CUSTOMER][NEUTRAL] OK, don't say see la unga because in the benefici so he say priseelseur prima come out get quela orde.
[CUSTOMER][NEUTRAL] The loqueel soleito.
[AGENT][NEUTRAL] See avael dinosticoius nosocumentosqueneesitamos and esse caus used the mandala reclamacion la semos el pago directamentete year and toustelepaga quest.
[CUSTOMER][NEUTRAL] Yes ma'am.
[AGENT][NEUTRAL] See, um, olepoya maraquesti noma car uh-huh, Calmanan bien la ala direction correctta porqueosseque nomandan um la reclaacionesport facts nomas por correo is osman no porcorreo quira laion in [PII] City.
[CUSTOMER][NEUTRAL] To
[CUSTOMER][NEUTRAL] OK, [PII] City, Oca de reno the the cuatro erogentinos in cuenta is it.
[AGENT][NEUTRAL] We see mhm.
[CUSTOMER][NEUTRAL] Oh, I, uh, uh, a PO box or say I got a PO box but that.
[AGENT][NEUTRAL] Soon and PO Box C.
[CUSTOMER][NEUTRAL] OK, in numeral the left for verificabuque to I can verific uno also see the siete trend I say cinco novetaqua 23 and numeral is fine it take also the environment and that fabu it come yeah.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEGATIVE] OK, to nonrecivier pulveno la primera eta poo la primera no res no reso.
[AGENT][NEUTRAL] No, no man er sila man. I don't know poder versillamorecivido porque uh-huh.
[CUSTOMER][NEUTRAL] No, no, no, la primera quemandaro in febrero and febreno like you you they gonna primera dec[PII] playing queue in febrero quese man.
[AGENT][NEUTRAL] I know.
[AGENT][NEUTRAL] OK. No, not the lack copy.
[CUSTOMER][NEUTRAL] OK, when I see my gracha I believe.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Makes a big number but for what [PII]a Monica o oti in numeral whilego could identific and intro de lacompana.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No [PII].
[CUSTOMER][NEUTRAL] OK, we don't much she's in my gracia [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] We are marveling.
[AGENT][NEUTRAL] That's just being about American public life bye.
[CUSTOMER][NEUTRAL] Meanwhile, bye bye.
[CUSTOMER][NEUTRAL] Bye bye.