AccountId: 011433970860
ContactId: 6c493811-62e1-4df1-ba86-e638ca13b598
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 542450 ms
Total Talk Time (AGENT): 262143 ms
Total Talk Time (CUSTOMER): 188853 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/14/6c493811-62e1-4df1-ba86-e638ca13b598_20250214T21:34_UTC.wav
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[AGENT][NEUTRAL] We want to serve these.
[CUSTOMER][NEUTRAL] When I tell them and I'm like [PII].
[CUSTOMER][NEUTRAL] So clientele.
[CUSTOMER][NEUTRAL] I motivo that I am a it's.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] It's posa baba.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] I ate ate er er paracele.
[AGENT][NEUTRAL] OK, and the endo, um, Silopo from assum put before the circues no poliacon apele senor.
[CUSTOMER][NEUTRAL] Numero de lisa er agra a numerro de grouppo er like divi divide.
[AGENT][NEUTRAL] The Parecomo outpatient certificate number when Hospital in Apartabaja.
[CUSTOMER][NEUTRAL] Ah, see I hospital beneficial certain number erodo cuarentauno sincuento stem ere.
[CUSTOMER][NEUTRAL] I said the hospital.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Yeah the.
[AGENT][NEUTRAL] So tele.
[CUSTOMER][NEUTRAL] In the mino.
[CUSTOMER][NEUTRAL] Numero de leno Sio Jose deinse quatro say dos.
[CUSTOMER][NEUTRAL] Immigration, the, the residency.
[AGENT][NEUTRAL] As he is.
[CUSTOMER][NEUTRAL] Tientovente [PII] garden abatamento recio say 2 dress you say ECo.
[AGENT][NEUTRAL] electronica.
[CUSTOMER][NEUTRAL] Ecorre Donomio.
[AGENT][NEUTRAL] As is.
[CUSTOMER][NEUTRAL] [PII] and Medina.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect, and much is per confirmized information you wanna take estando de via quere saber commolapolia laude gasos meos quesos posa.
[AGENT][NEUTRAL] And of course in character.
[CUSTOMER][NEUTRAL] Preto.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, so you
[AGENT][NEUTRAL] So your estapolisa es sugapago queso principal liquerata proseino medio queer and moso.
[AGENT][NEUTRAL] Um, conusted, er, also oposauecordinarloserviosa are rindarniformacion destapolisa de casalida alseuro he pardon medio.
[CUSTOMER][NEUTRAL] Amerigo C.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] It was lisa.
[CUSTOMER][NEUTRAL] DC
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Loservio medical cavaraposa senor Reyes is aoliada or was prose queer.
[CUSTOMER][NEUTRAL] See el el el unoacion per.
[CUSTOMER][NEUTRAL] And ran er.
[CUSTOMER][NEUTRAL] See I.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] When I los beneficiosa verest a disclaimer la poli reservisando state also esposaan er admits in a mass de calia says meancientos dolare or person.
[AGENT][NEUTRAL] Colino medical recevidoorlaischora is considered outpatient in cao la polia das to maximo de cuatro scientolarediarios per person.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah, I
[AGENT][NEGATIVE] Mm no.
[CUSTOMER][NEUTRAL] Well no I meposa er el copago quetengo que uh seo de contendique condo I a hand.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Can egapel apple lo ered deso seva uri la mica perontoses a lot aparel to know don't send the currilo a gap.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct locura uh just a total.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Pooleo la polia dostis beneficio unos.
[AGENT][NEUTRAL] Yelotro is the uh servis outpatient of a mulatoriospoleontava 1 to the imposoposova started er recitamentoyva quedars and observa de de la se here.
[CUSTOMER][NEUTRAL] No, no, no, no, no, a, a, uh, the, yeah, la la lamana paravagas.
[AGENT][POSITIVE] Mhm. Correct.
[AGENT][NEUTRAL] When it was a caso bassad estaccumeabrinando Cyan nova star in obserocion the polio solamente cure as the cuatrosinoollares diarios paralosioppagoosequelique uh esmento America desprincipal.
[CUSTOMER][NEUTRAL] That was
[CUSTOMER][NEGATIVE] Queresin que que queer lapa song don't make do.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] If I can cool it must.
[CUSTOMER][NEUTRAL] And maiochora and lia.
[AGENT][POSITIVE] Yes yes, correct.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][POSITIVE] You know, it, it got the beneficial 10 Tennes.
[AGENT][NEUTRAL] When is benefici quele de la polio glosa and el tipo de turaquelevadare a beneficio the sciento olares lebacuri bicita la sala emergency hospitalitta allergen care Siroas and hospitales or facias ambulaas er ambulanciaerapia physiccaleneesita prosemento tao quesaicina doctor.
[AGENT][NEUTRAL] And cancer canesitao Rosivita from the cancer scaliarce laboratorios.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Uh, and then Equipo medical.
[AGENT][NEUTRAL] Eosinos and the value that quira de gaa kiber conoser Lugar on the limits today.
[CUSTOMER][NEUTRAL] And so
[CUSTOMER][NEUTRAL] Yeah, los locobaqueue come visit the pesalita no nolo de gap.
[AGENT][NEUTRAL] El Copado de la vita no.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] No, eso esoscuberto solamente Doleel proseo tamiento and estabviita er condo eltamento er bajo beneficio de taoloicina.
[CUSTOMER][NEUTRAL] Yeah, yeah, uh.
[CUSTOMER][NEUTRAL] Yes, apo is a er apopo is a seria deta deta noacion er er finalmelle.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, that's just.
[AGENT][NEUTRAL] No. My number is.
[CUSTOMER][NEUTRAL] To numbers
[CUSTOMER][NEUTRAL] So number is 00.
[AGENT][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] That that's all.
[AGENT][NEUTRAL] S.
[CUSTOMER][NEUTRAL] And that's just
[CUSTOMER][NEUTRAL] You're wearing glasses.