AccountId: 011433970860
ContactId: 6c4031fb-ad45-4423-97dc-d5b09c8d6541
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13770 ms
Total Talk Time (AGENT): 6439 ms
Total Talk Time (CUSTOMER): 4981 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/6c4031fb-ad45-4423-97dc-d5b09c8d6541_20250409T19:03_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APO. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] So I guess
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Hello, thanks for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][POSITIVE] Like literally that's a joke it's just a laugh.