AccountId: 011433970860
ContactId: 6c3ee0b3-03d5-4f91-9fe4-4064a1e4d6d6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6869 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 729 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/6c3ee0b3-03d5-4f91-9fe4-4064a1e4d6d6_20250218T14:09_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello?