AccountId: 011433970860
ContactId: 6c34ea11-1646-4ad5-b4a6-d3e46ebf1bd5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15239 ms
Total Talk Time (AGENT): 4810 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/6c34ea11-1646-4ad5-b4a6-d3e46ebf1bd5_20250619T17:06_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?