AccountId: 011433970860
ContactId: 6bf48b87-9787-4622-b9c5-7a6546b02db2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 117849 ms
Total Talk Time (AGENT): 4160 ms
Total Talk Time (CUSTOMER): 1857 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/20/6bf48b87-9787-4622-b9c5-7a6546b02db2_20250520T13:34_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh