AccountId: 011433970860
ContactId: 6bb0f160-c057-45e1-bf0d-b9602d898e7b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19569 ms
Total Talk Time (AGENT): 10588 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/6bb0f160-c057-45e1-bf0d-b9602d898e7b_20250218T21:06_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL this is [PII] how.
[AGENT][NEUTRAL] May I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?