AccountId: 011433970860
ContactId: 6bad4b4f-0d5d-439f-ab12-1114927e4372
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2700 ms
Total Talk Time (AGENT): 2481 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/6bad4b4f-0d5d-439f-ab12-1114927e4372_20250610T18:17_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL.